We want you to make the most of your time at the Foyer, so a named member of staff will be your main point of contact and work alongside you. That’s your key-worker! You can arrange to meet with your key-worker for support as often as you need but there are some important milestones for you be aware of…
Within 3 days of you moving in, your key-worker will meet with you to go through your Foyer Induction. This checks you have all the basics covered like your housing benefit claim, enough food/toiletries and that you know your way around the building as well as the house rules.
Then within 2 weeks of you moving in, your key-worker will meet with you again to draw up a support plan based on your needs in the following areas:
- Economic Wellbeing e.g. benefits, debts, employment
- Enjoy and Achieve e.g. apprenticeships, volunteering, hobbies, relationships
- Be Healthy e.g. physical fitness, mental health, alcohol and other substances
- Staying Safe e.g. anti-social behaviour, probation, social services, safeguarding
- Lifeskills and Tenancy Management e.g. timekeeping, budgeting, housekeeping, personal hygiene, cooking and tenancy management
In week 6, your key-worker will meet with you to discuss your resettlement. You can find more information about this in the section below.
After 2 months, you’ll have a very fun and special meeting with your key-worker where you find out all the talents and nice qualities that other staff have spotted in you! You’ll think about the things that you’re good at, and use them to set goals you want to achieve that will be outlined in your Talent Development Plan.
Your support plan and talent development plan will then be reviewed every 4 months. These plans are kept in your folder in the GLO room but you can ask to see them or for a copy to be made.
Besides all this, your key-worker can direct and support you in accessing other services such as:
- community drug and alcohol teams
- debt advice services
- mental health services
- Youth Support Service (helps young people into further education, training or employment)
Any information that you share with your key-worker will be kept secure and only shared with other professionals on a “need to know basis”.
Key-workers Code of Conduct
It is important for staff and residents to have a good working relationship, so there is a code of conduct that key-workers abide by. Key-workers cannot:
- Give you lifts to places without there being a valid support need
- Add you on Facebook or accept friend requests
- Lend or give you money
- Accept expensive gifts
- Sell you anything or buy anything from you
- Tell you where they live
- Meet you outside of work
- Give you their personal mobile number or email address
- Give you lots of information about their personal life